Privacy Policy

Last updated: 29 June 2026

1. Introduction

Khalbros Management Ltd ("we", "us", "our") operates the Phoenix Leeds website at www.phoenixleeds.co.uk (the "Website"). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our Website or submit an enquiry. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. If you have any questions, you can contact us using the details in Section 12.

2. Who We Are (Data Controller)

The data controller responsible for your personal data is:

Khalbros Management Ltd
Altitude at Phoenix
Saxton Lane
Leeds
LS9 8GH

Email: hello@phoenixreception.co.uk
Phone: 07521 425837

We are registered as a data controller with the Information Commissioner's Office (ICO). If you have concerns about how we handle your data, you have the right to complain to the ICO.

3. What Personal Data We Collect

3.1 Contact Forms

When you submit an enquiry via our Website, we may collect:

  • Your name

  • Your email address

  • Your phone number

  • The content of your message

  • Any other information you choose to provide

3.2 Cookies and Analytics

When you visit our Website, we may automatically collect certain information about your device and browsing behaviour through cookies and similar technologies. This may include:

  • Your IP address

  • Browser type and version

  • Pages you visit and how long you spend on them

  • The website that referred you to us

  • Device type and operating system

This information is generally collected in aggregated or anonymised form for analytical purposes.

4. How We Use Your Personal Data

We use your personal data to:

  • Respond to your enquiries about Phoenix Leeds

  • Manage and administer your relationship with us as a prospective purchaser, resident or customer

  • Improve our Website and understand how visitors use it

  • Comply with our legal obligations

We will only use your personal data for the purposes for which it was collected unless we reasonably consider another use to be compatible with those purposes.

5. Our Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – to respond to enquiries and operate our Website effectively

  • Consent – where you choose to accept non-essential cookies

  • Legal obligation – where we are required by law to process your personal data

6. Cookies

Our Website uses cookies to improve your browsing experience and help us understand how the Website is used.

Types of cookies we use

  • Essential cookies – required for the Website to function correctly

  • Analytics cookies – to understand visitor behaviour using analytics tools such as Google Analytics

Managing cookies

When you first visit our Website, you will have the option to accept or reject non-essential cookies. You can also change your cookie preferences at any time through your browser settings.

7. Who We Share Your Data With

We do not sell your personal data.

We may share your data with trusted third parties where necessary, including:

  • Our website hosting and technology providers

  • Analytics providers who help us understand Website usage

  • Professional advisers, such as solicitors or accountants

  • Law enforcement or regulatory authorities where required by law

All third parties are required to process your data securely and in accordance with applicable data protection legislation.

8. How Long We Keep Your Data

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory obligations.

Enquiry data is generally retained for up to two years. Analytics data is retained in accordance with the relevant analytics platform's retention settings.

When your personal data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Request the deletion of your personal data

  • Restrict how we process your data

  • Receive your data in a portable format where applicable

  • Object to processing based on our legitimate interests

  • Not be subject to automated decision-making or profiling (we do not use these processes)

To exercise any of these rights, please contact us using the details below. We will respond within one month.

You also have the right to make a complaint to the Information Commissioner's Office (ICO).

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

While we take reasonable steps to protect your information, no method of transmitting data over the internet is completely secure and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Any updates will be published on this page together with the revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Khalbros Management Ltd
Phoenix Leeds
Saxton Lane
Leeds
LS9 8GH

Email: hello@phoenixreception.co.uk
Phone: 07521 425837

Website: www.phoenixleeds.co.uk